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Terms and conditions of use

Terms and conditions of purchase

1. Introduction
These terms and conditions shall govern your use of our website.
By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

2. Shipping
We deliver via various professional parcel distribution companies with secure delivery directly to your door. Local pickup is not available. Delivery times may vary, please check our product description for more information. You will be informed of the likely approximate length of time until delivery at the point of order. We will ship the item after receiving a cleared payment from the buyer.

3. Delivery Damages
Instruction for a request of a replacement of goods damaged during delivery
- please make sure the package is not damaged before you sign and accept the delivery
- report damage to the courier
- report damage to True1Blue Ltd via e-mail office@true1blue.co.uk
- in case the package has not been controlled, further replacement claims will not be considered
You are asked to comply with the above instructions. In case of delivery acceptance and lack of claims of damage, further complaints will not be considered.


4. Returns
If within 14 days you have changed your mind about your purchase, we ask that you send it back to us unused and in its original packaging.
We suggest, for your own protection to use 1st or 2nd class registered post when sending back items. We take no responsibility for items sent back to us until we have received them. 


Please note that in case of the late cancellation or return of your order while or after it is processed you will be liable to 30% cancellation fees. After the item is returned we will refund the money within 20 working days.


5. Products
We only sell high quality products which are going straight from the manufacturer. Products are warranted by the manufacturer to the original owner to be free from defects in material and workmanship under normal use for a period of 12 months from the date of purchase. Product colours may very from the actual due to individual monitor settings.

6. Our details
This website is owned and operated by True1Blue Ltd.
We are registered in England and Wales under registration number 8970670, and our registered office is at 316 Hinkler Road,Southampton, Hampshire SO19 6DF
You can contact us by writing to the business address given above, by using our website contact form, by email to office@true1blue.co.uk or info@true1blue.co.uk

7. Copyright
All pictures, material, code, and descriptions are the property of True1Blue Ltd. They may not be copied and used for commercial purposes without the express permission of the aforementioned party.

8. Governing law
This site is governed by the laws of the country of the UK within which you reside and any dispute or action arising out of this site shall be determined in accordance with such laws.

Please find below map with areas of the delivery:


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